Many organizations in South Africa faces the challenge to get themselves ready for the impact the implementation of the Protection of Personal Information Act (or POPIA, POPI Act or just POPI) has created. This implementation has brought many significant questions and uncertainties to the mind of the business management how to address such a huge and daunting task.
If your organisation processes personal information of any kind, complying with the POPI Act is your challenge. It will be very difficult not to fall in this category since just merely paying employees and dealing with SARS is an indication of your organization dealing with personal identifiable information (PII).
This newly enacted data protection legislation will aim to specifically protect the data subjects’ rights regarding the privacy of his personal information and enforce tougher measures on organizations that handle personal data.
The dilemma South African business faces are that this ACT and concept of privacy practices, are new to the organization and the immediate question is where do one start? Our organization understand the associated risk and costs involved and has therefore, after intense studying of the POPI Act (and the General Data Protection Regulation for the EU or GDPR influences), developed an implementation methodology and a unique toolset to assist organizations to, in a controlled manner, address and implement the requirements to ensure compliance to the Act. Our services focus on multiple stages of the implementation cycle to ensure compliance readiness and is grouped in three focus areas:
PrivacyManager provides a comprehensive and rich framework of tools to help organization continuously manage and maintain their POPI compliance.
If you have submitted the compliance readiness questionnaire and received your results and struggle to understand the feedback or you are unable to respond positive on the following questions, a consultative scoping session could be a suitable course of action
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice sets out how your personal information is processed and used. Our promise is that we will take steps to use your personal information only in ways that are compatible with this notice.
This website https://privacymanager.co.za (the Website) is operated by Real Software (Pty) Ltd (“Real Software”) and the address of Real Software’s office is 10 Highveld View, 26 Willson Street, Fairland, 2170, Gauteng, South Africa. References to “we”, “us”, “our” and “ours” in this Privacy Notice mean Real Software. The terms “you”, “your” and “yours” when used in this Privacy Notice mean any user of this Website.
We have taken all reasonable technical and managerial steps to secure the confidentiality information provided to us. This Privacy Notice provides information to help you understand what data we collect, how we collect as well use and share your personal information. ‘‘Personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. This information might include but is not limited to - any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person.
By accepting our Website policy and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Notice.
We are continually improving our methods of communication and adding new functionality to this Website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time. If and when our data protection practices change, we will update this Privacy Notice to describe our new practices. If we do, we will notify you next time to visit this site. We encourage you to check this page regularly.
We restrict our collection of personal information to only the essential data required to execute our functions as it relates to our business processes, customer care and in the overall processes of improving our business and service offering to you as a visitor or client We may collect your personal information when you:
We sometimes use “cookies”. These are programs that we transfer to your computer’s hard drive. They enable us to improve interactivity with the website.
These “cookies” helps us make our Website relevant to your specific interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details, so we can recognise you if you visit our Website again.
Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Website. For example, our web server automatically logs which pages of our Website our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our Website. The same applies to our use of hyperlinks.
Our Website contains hyperlinks to other pages on our Website. We may use technology to track how often these links are used and which pages on our Website our visitors choose to view. Again, this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
Likewise, if you reached our Website by clicking on a link or advertisement on another website, we also log that information. This assists us to maximize our Internet exposure as well as understand the interests of our users. All of this information is collected and used only in the aggregate: it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.
We also use your IP address to help diagnose problems with our server and to administer our Website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information.
We may also perform IP lookups to determine which domain you are coming from to more accurately gauge our users' demographics.
The information we collect about you depends on the products and services you use and subscribe to. It includes (but isn’t limited to) the following:
We may use your personal information to:
We’ll store your information for as long as we have to by law. If no legal obligation applies, we’ll only store personal information until the purpose collection has been achieved We use the information that you provide us (both online and offline) to respond to your requests, customize the material presented to you, based on your past visits to our website, to communicate with you, to improve the content of our website and to improve our service offering. The primary goal in collecting personal information is to provide you with customised services, features and content and to give you an efficient personalised experience that best meets your needs.
If you choose to identify yourself by sending us an e-mail, interacting with an e-mail sent to you or completing an online form, our employees will have access to such information to contact you. We will not share you information with any other third party except if we are obligated to do so by law, or we have obtained specific consent from you to share the information.
If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.
We may also need to transfer your information to other companies or service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. We will make sure that transfer of information has adequate data protection by in-country privacy legislation. Where no privacy legislation exists, similar to those of South Africa, we will make sure that your information is protected and enter into appropriate agreements to achieve this.
We are committed to implement industry accepted data security safeguards.
We take all reasonable and appropriate measures to keep your personal information secure. For example, we encrypt our databases, however, we cannot guarantee the absolute security of it. We back-up all your personal information on a regular basis. We will constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
If you no longer want to receive marketing messages from us, please contact our support team and you’ll be ‘opted out’. (You can get in touch with support through the Contact Us page on our site)
If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.
You have the right to access, correct, amend, delete your personal information or to object to the processing of your personal information.
Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we will apply the required amendments.
Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.
Our Website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy Notice posted on any site you visit before using the site or providing any personal information about yourself and others.
The laws of South Africa will govern any dispute or claim arising out of or relating to your use of this Website.
We welcome comments about this Privacy Notice. If you have any questions about this Privacy Notice or any part of our service, you may contact us by e-mailing support@realsoftwaresa.com or by writing to us at the address set out in paragraph 1 of this Privacy Notice. We will store any correspondence from you at our offices.
Should you believe that Real Software has utilised your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Real Software. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator.
Last Updated: 3 October 2018